Jul 15, 2012

THE 50% TBS Sale - A Sale with Heart or Just a way to pass away the waste?

The best work for any shopoholic is S-A-L-E. At times it is better than LOVE (at times only!). And what better then a sale is huge discounts in the sale. Last night I saw that Body shop is having a 50% off on selected products. I have encountered a similar sale in Delhi, so, I have a lot of expectations this time.



My parents were supposed to visit some religious place and I saw I won't so they left house at 8 am in the morning. I went to sleep after keeping in mind that I have to go to TBS sale. But, I was awakened 3 times with nightmares (or daymares!) that I went to shop and there were nothing there. All the 50% stuff - GONE! I finally got up at 11am, cooked maggi (yes, Indian national food *wink*), and went there.

The 50% OFF - The stuffs that were on 50% off were the general mini stuffs just like last time I discovered in Delhi. Other than that, they had Moroccan rose shower gel, and some other shower gels, etc.

But luckily, last night, I saw comment this on TBS fb page along with the sale declaration.



And I went to that exact store. Bless her kind and brave heart, the stuffs with 50% off actually had been tampered. The moroccan rose shower gels were puffy or had lesser quantity. One shower gel (a green one, do not remember the exact name), had just 75% quantity, as if they were even selling the testers! All the 50% items were retagged - they had taken the actual price/importdate/exp. date sticker and put a new one on them. You can easily know because you can see those glue marks of the previous tag just what Arti realized!



I do not know if it the issue with just this single store or all other stores. I thought of going to the Forum store as well but Mom and dad were about to return home and I gots to be at home like a nice kid (BTW I reached way after they reached home - Mom smiling at me after looking at the sale stuffs from pantaloon and Dad has lost all hopes of me becoming a better girl I guess)

Anyways, dear ladies, I need you to check properly anything you buy from body shop -

1. Check if the bottle is puffy or leaky.
2. Check the tag and try to identify the tag was put on recently.
3. Check if there are any glue marks on the body - anywhere.
4. Check if the quantity level is all right.
5. Just check if anything seems fishy and tell me.

Other offs - For any bath and body products - buy 3. get 20% off. Chocomania had 25% off. Even the small size body butter which were on 50% last time.

I wanted to buy the Chocomania body scrub. But, after finding the scam happening there, I could not be at the store even for a minute more.


*Be Safe. Keep Smiling*


67 comments:

  1. I was hovering around the same store yesterday and guess what, even I noticed what u said. My better sense of judgement took over and I left the place without buying anything.

    ReplyDelete
    Replies
    1. good of u. it makes no sense to buy a bad product at low price because the actual good product was priced high! It was almost like buying fake designer stuffs.

      Delete
    2. I also went to south city today but I couldnt get any descrepency in the products and got satsuma, strawberry, born lippys at wow discounts. thank you body shop. checked price labels were all good.... I even checked couple of other C&T brands last weekend in delhi and couldnt get this exciting discounts...checked lush, mac in delhi but nt much respite in prices..very very dim sales with no excitement...

      Delete
  2. even i noticed different stickers here in the TBS store in CP

    ReplyDelete
    Replies
    1. thats really bad! thanks a lot for putting this comment. I have almost started to feel that this was a store specific issue.

      I just want everyone to be careful before buying

      Thanks again for commenting and sharing this.

      Delete
  3. Thank u so much for sharing this piece of info! The first thing I did after reading this, was to check the labels of the products i bought during their last sale (which by the way, i got to know thru ur blog :-) ) Well, they seemed fine but am surely gonna be careful the next time I'm at TBS. Thanks again for the heads up dear :-)

    ReplyDelete
    Replies
    1. please be careful dear..luckily that nothing was wrong with ur stuffs

      Delete
  4. they are reaping huge money with taking out travel sized items from a box, pricing them individually and selling for fake discounts... great post... Already they have been warned by government for putting fake stickers.. lost all hope in them..
    Buy some nice stuff from Lush instead..
    Loreal owns Bodyshop now so their "no animal testing" gimmick is also out of the window..

    ReplyDelete
    Replies
    1. they have received a warning??? Ohhhhhh!! Thanks for informing all of us..

      Delete
    2. Yes, one outlet in Mumbai already did. This is the reason, even though I LOVE TBS stuff, I'm staying off from sale this time.
      And I do a meticulous inspection of the bottles a s well :p

      Delete
    3. this is too much! and most people aren't even aware. I found a lady buying 2 bottles of the leaky moroccan rose shower gel just because they were on 50% off!!!

      Delete
  5. OMG! i thought TBS was all genuine but it came as a rude shock

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    Replies
    1. even i felt very bad. I am using their rainforest shampoo for more than 1.5 years now. who know if the SLS free claim is also a lie?

      Delete
  6. http://articles.timesofindia.indiatimes.com/2012-05-05/mumbai/31585492_1_licences-fda-commissioner-food-stalls
    you should read this.. news about raid in Bodyshop for tampering stickers.. yuck..

    ReplyDelete
  7. Oh no really??? Thank God I didnt buy anything today...thanks for the post!

    ReplyDelete
    Replies
    1. u r welcome dear...thank God u were not looted with probably expired stuffs

      Delete
  8. I had gone to the Infinity - II store in Mumbai today.. the stock on actual sale was really pathetic - nothing worthwhile so I just left. Now I just read yr post after having come back home.. Thank goodness I didn't get anything.. Thanks for writing this post and creating awareness! :D

    ReplyDelete
    Replies
    1. thanks for liking the post dear.

      In mumbai also the tags were tampered?

      Delete
  9. Thanks for creating awareness! I'll be extra cautious while buying stuffs from TBS! Luckily the TBS shop in my town is very reliable and luckily I've not come across any such things at TBS before.

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    Replies
    1. maybe this is happening only on India and not in UK as they are basically from UK and they have a brand image to protect. Here they have dropped themselves upto their necks in mud just to make profit!

      Delete
  10. hey that was great info.. I had similar experience once. when I was in chennai, I went to the auroville boutique shop in besant nagar, thye were selling different maroma products at 50 % off. I bought a body lotion and later found that the shelf life had expired 6 months back.from that day decided to stay away from sale ..

    ReplyDelete
    Replies
    1. dear ohh dear!!! just too much! did u returned the product?

      Delete
    2. I was not able to return the product as I came back to Kolkata the very next day. Thankfully my mom found that the shelf life has expired before I started using it.

      Delete
  11. I am glad I could make atleast a few of you aware of the situation. Check out the Cosmetic Calculator link on my blog that works for all brands. http://invitationsbyfrescoes.wordpress.com/2012/07/14/the-body-shop-frauds-customers-in-india/

    ReplyDelete
    Replies
    1. Agree with you completely...thanking for creating awareness and leaving behind the link in my blog. the 12M model is the most disregarded thing in market. The worst case _ i found one uncle ji quoting in kamala nagar market, delhi when I asked where there are no tag at all - "Foreign products does not have expiry date!"

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    2. This ignorance among Indian consumers is being cashed upon. It is alarming food, cosmetics and medicines.

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    3. 100% true. its not that only foreign origin products are doing it. the worst it those Indian companies selling things in the name of herbal that do not even have a ingredients list!

      Delete
  12. I had faced this kind of situation thrice. First when I purchased peppermint foot lotion and its bottle had two sticker each having different dates. Second when I purchased tea tree body wash and its bottle was having leakage ( I have to keep it upside down to avoid leakage). Third when I purchased Satsuma Body Butter and it did not contain any information about manufacturing and expiry date (purchased at the time of 50% sale). I thought it was just me who was unlucky to receive such items but I think its their regular dirty practice to sale their products.

    ReplyDelete
    Replies
    1. Yes All from Nagpur store
      Before that when I was in Bangalore I use purchase from Mantri Mall store and I never got disappointed with the products but here in Nagpur I can feel that these products are not at all new.

      Delete
  13. uff TBS..i just bought a hair butter today..i'll just recheck the expiry thing on it though i checked in the shop itself..but i'll tell u one thing--they gave me a sample of the tea tree facewash which says its a 5ml sachet..i opened it and it was EMPTY..seriously..nothing in it!!

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  14. omg!! thank gawd i didnt buy anything fm TBS sales..i went tehr on saturday

    ReplyDelete
  15. but guys i have been using bodyshop from last many years in india and they are saviours for me. i have been getting great service from last many years and nearly in all stores. got great products at astonishing prices, purchased 6 products at 2500 from 2 stores inmumbai phoenix and inorbit...service was very good at inorbit and ok at phoenix... but no label problem; trust this is not your imagination...

    ReplyDelete
    Replies
    1. Thanks Anonymous for posting. Even I am in love with TBS for past 1.5 years and buy things from them back to back. I do not know if I could even replace then with products of some other brand! I might still go and buy from them. This post is not meant to say that EVERYTHING is faulty there.

      The reason I posted it was because there were products on their selves which were retagged, were puffy, were leaky and I want every reader of this blog to be careful.

      This is not JUST MY IMAGINATION because if you check then even other reader have commented that they saw the problem. Also, in general only one tenth of all readers comment(as you can see people even post anonymously to keep their identity secret and I can totally understand that.)

      On top of all there is also an issue with the 12M model thing but that is a issue everywhere and I am not putting much stress on that now in this post.

      Delete
  16. Thanks a lot for telling all this.....but somehow I m sure that we r focussing on only bad experiences that happen with every brand. I remember buying a loccitan cream that leaked. But that happens guys. The body shop is trusted and I have seen in numerous happy customers....one of them being myself. If they wud have sold expired products, it wud hav definitely harmed me cuz I am an ardent user...but nothing at all! I just bought so many gifts in this sale....amazing prices and such beautiful gifts! Jus wanna say that u all shouldn't miss the opportunity.

    ReplyDelete
    Replies
    1. I am not saying that we are focusing only on the bad experiences. I love the company and use their stuffs everyday - cannot even think living without the rain forest shampoo and Vit E cream! But just because a company is awesome doesn't mean we should be blind to its bad thing as well.

      As a motto of my blog everything has a sweet and a bitter side. because I have found a bitter side, its my duty to make sure that people are aware and careful. You got a loccitane cream which are leaky and you are OK with it but for someone the hard earned money wasted on a leaky cream or expired product might matter - this post is for them to be careful. I hope you understand me here.

      Delete
    2. This comment has been removed by the author.

      Delete
  17. This is weird! I have never come across such issues. Have been using The body shop since ages. Initially I used to buy it from other countries. Since 2007 hav been buying it here from Mumbai, Delhi and Jaipur stores. No problem at all. And actually I myself bought the Moroccan rose shower gel and 2 body butters yesterday, and love them. The prices were good too. Happy I could stock it up. My daughter loves it.

    ReplyDelete
    Replies
    1. that's good dear that your daughter loved it and you didn't faced any issue. Please share the shop name so that other TBS lovers can also go and buy from that ethical store. I would love to buy something from the sale. I was waiting for the sale very very badly...

      Delete
    2. Hey. I bought it from Metropolitan Mall, Jaipur. I am sure your opinion will change. :) The products are lovely and so is the brand. Dont you agree??

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    3. Thanks for sharing Poonam. Will go there if I ever visit Jaipur...thanks again :)

      Delete
  18. They may be relabelled, nothing wrong with that...as long as they have certificate of stability. Most pharma and cosmetics company do relabelling. Mostly these products stay for 03 years but in keeping with stringent EU & US FDA regulations they only mention it as 01 year.

    ReplyDelete
    Replies
    1. can you please share with the reader where you found this? I am not putting much pressure on the 12M model but, need to know if relabeling is correct and ethical specially when I can see visually that the bottle is leaky and puffy.

      Kindly share the link.

      Delete
  19. Thanks for enlightening.........even It occurred to me that they might tamper the labels..so I used to check them properly,
    I never thought it would happen for real.......

    ReplyDelete
  20. Why do they not have actual sales like they have abroad!!! this is discrimination and pathetic!!! Good that girl pointed it out on fb!

    ReplyDelete
  21. Hey thanks for making us all aware!! Last year I actually saw them selling off a tester as an actual product..but I thought that maybe a one off or an actual mistake by the store. hmmpppfff! Now I know better!!

    ReplyDelete
  22. This is really shocking and I am really disappointed at TBS in India. No strict rules here so now higher end brands tampering along thinking they might get away with this. Sad thing is that the public doesn't know who to go to for complaint if this happens near their area!

    Thank you so much for doing this post and informing us all of this TBS thing! Plus here in India they don't do the actual SALES which happens in the US. Sales on travel sizes is BS if you ask me.



    ♥Crazy Pop Lock♥

    ReplyDelete
    Replies
    1. to be frank, even I do not know whom to complain. when I told the guys there, they turned a deaf ear to it and started attending other customer who were going OMG-50%-OFF and buying everything.

      Delete
  23. so sick on the part of TBS! being such a big, famed international brand!

    but yeah this might be the case with India.. sales pressure or fraudulent practices?

    or it cud be the same case with other brands too...caution & awareness is the key!

    ReplyDelete
  24. Oh my..thats really pathetic..Thanks for the heads up..

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  25. I just wrote a post about this & have linked this article you wrote here in it. I hope you don't mind, I just felt that as bloggers we shd let as many ppl know what TBS is doing.. :)

    ReplyDelete
    Replies
    1. no issues dear...all my pleasure :D and yes as bloggers we should spread this. It might not be happening everywhere but its better to be safe than sorry

      Delete
  26. Heartbreak :( SO this is why my Sweet Lemon Body Butter smells weird now, it was fine initially...I bought it in Feb at 50% off...I am going to have trouble trusting what had become my fab brand over the past year! Thank you for the post!

    ReplyDelete
    Replies
    1. These brands act rediculous at times! I recently bought a Lush soap that was so brittle that it broke right after I unpacked it! I went back to the store and they completely ignored my request to exchange it! honestly I lost it then! But I am amazed to read all this. Somehow no such experience with The Body Shop. I too stocked up the lemon body butter in that sale. Till now..all good. Its food for my skin daily :) I will definitely be on the look out though.

      Delete
  27. Dear all, Sorry there appears to be some confusion, we ensure all our products are of high quality. They can be sold for 3 years which is the requirement of all international cosmetic brands. To meet European requirements we also have to label PAO. This means Period After Opening. This means once a consumer opens a product it should be used within a 12 month period This could be on the first day of the three years or the last day of the three years. Please rest assured in the in the quality standards we apply to all our products. We hope this has addressed any confusion. You may also write to us at customercare.tbs@questretail.in in case you have any further concerns. We will be more than happy to help!

    ReplyDelete
    Replies
    1. Thanks a lot for responding to this issue. My concern is not the 3year and 12M thing. My concern are those puffy leaky and relabbeled stuffs. Even I though (in face wished) that I had some confusion as I love TBS. But then others have also noticed the exact same thing. Anyways, I will mail you guys soon. Thanks again.

      Delete
    2. Dear 'Sweet & Bitter', we thank you for raising your unfortunate experience with The Body Shop. We await your mail and shall soon respond to it. We trust that this experience has not deterred you from supporting us, and that you and your family will continue to be valued customers of The Body Shop. We request you to encourage your readers to write to us in case they face any trouble. We will be happy to assist. Your feedback is valuable to us!

      Delete
  28. that's really horrible!!! thank goodness, I didn't go for sales but after reading the whole thing abut this and not finding TBS products to be anything better than drugstore brands, I didn't really get anything. but, this is extremely cheap and when its happening on such mass scale, its not possible that the shops are tampering with the products!!!

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  29. thanks for your info, it will keep us all alert. Sadly we have a govt that does nothing to cheats like these big mongrel companies.

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  30. Really bad bad bad .... Thank god, I did not pickup anything this time from the sale...

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  31. My my my..this is surely an eye opener….Great and realistic post! Hats off to the bloggers like you. We must sue them and spread the word

    love
    http://www.meghasarin.com

    ReplyDelete
  32. i m a regular customer of Body shop , I generally spend 25-30 k every year on its products, and what I saw today is ridiculous, Body shop is selling expired products during its sale , see the photograph , at CP store, New Delhi

    ReplyDelete

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